Privacy Policy

Les Studios 12CA Inc. ("12CA", "we") is committed to protecting the privacy of its visitors, clients, and collaborators. This policy describes the personal information we collect, how we use it, and the measures we take to protect it. This policy applies to 12castudios.ca, portail.12castudios.ca, and tools.12castudios.ca.

We collect the following information depending on the context: Contact form: name, email, phone number (optional), type of service sought, message. Client portal: name, email, project information, files shared as part of engagements. Online tools (tools.12castudios.ca): questionnaire responses, email, generated results. Browsing: anonymized technical data (browser type, pages visited, visit duration) through analytics tools.

We use your information to: - Respond to your inquiries and communicate with you. - Provide and improve our creative services. - Manage your account on the client portal. - Generate personalized results through our online tools. - Send email communications if you have consented to receive them. - Improve the user experience of our websites. We never use your information for unsolicited prospecting.

As part of our production engagements (music, podcasts, video), sensitive creative files may pass through our systems. We commit to: - Never sharing your creative files with third parties without your written authorization. - Storing your files securely for the duration of the engagement. - Deleting or archiving files according to the terms agreed upon in the service agreement. - Never using your recordings, compositions, or original content for purposes other than those specified in the contract.

We never sell your personal information. We may share certain information with: - Our technology service providers (hosting, email, CRM) to the extent necessary to deliver our services. - Competent authorities if required by law. Our main providers: Vercel (hosting), GoHighLevel (CRM and client portal), Resend (transactional email), Supabase (database).

We use essential cookies for site functionality (language preferences, user session). We do not use advertising cookies. You can configure your browser to refuse cookies, but some site features may no longer work properly.

If you fill out one of our forms or use one of our online tools, you may receive follow-up emails related to your request. You can unsubscribe from our communications at any time by clicking the unsubscribe link in each email, or by writing to us at info@12castudios.ca. We comply with Canada's Anti-Spam Legislation (CASL).

We retain your personal information for as long as necessary to provide our services or meet our legal obligations. Contact data: retained for the duration of the business relationship, then archived or deleted. Project files: retained according to the terms of the service agreement (generally 12 months after final delivery). Online tool data: retained to allow access to your results.

In accordance with applicable Quebec laws (Law 25 and the Act Respecting the Protection of Personal Information in the Private Sector), you have the right to: - Access the personal information we hold about you. - Request correction of inaccurate information. - Request deletion of your information, subject to our legal obligations. - Withdraw your consent at any time. To exercise these rights, write to us at info@12castudios.ca.

We reserve the right to modify this policy at any time. Changes will be posted on this page with the updated date. We encourage you to check this page regularly.